Shopping Process

Select Products → Add to Cart → Checkout → Fill in Shipping Information → Make Payment → Complete Order → Product Quality Test → Ship to you

Once your order is placed and payment is completed, we will arrange for shipment as soon as possible according to the order sequence. Please refer to the Delivery time on the product page for processing time.

※ Please note that there will be no shipments during weekends / public holidays.

Payment Instructions

01

Credit Card (Taiwan only)

02

Wire Transfer (Taiwan only)

03

Paypal

※ International order amounts do not include shipping fees or customs duties

Shipping Instructions

01

Domestic: SF Express, arrival within 3 working days after shipment (excluding weekends and public holidays).

02

International: FedEx IP, arrival within 3 to 8 working days after shipment (excluding weekends and public holidays).

※ Shipping is free for domestic deliveries. For international deliveries, customers will bear the shipping costs.

Warranty Instructions

The warranty period for each product may vary. Please refer to the product page for details.                                                                                             

If the product you purchased comes with a warranty, we will replace or repair faulty parts and materials free of charge within the warranty period for defects not caused by human error, external force, or improper use. Damage caused by human error or improper use is not covered under the warranty.

Products sold AS-IS are not covered by warranty: No returns or exchanges are accepted.

Repair and Refurbishment Services

Shin-Yuang provides professional repair services even beyond the warranty period or for damage caused by human error. Please email to “service@shin-yuang.com.tw” with the condition of the item and provide physical photos for reference. Our staff will reply the procedure, estimated repair time, and quotation. Please refer to the process at https://www.shin-yuang.com.tw/big5/process.